As I was making my medicare coverage decision, Ryan Raphael made two visits to my home. He helped guide me through my Medicare/healthcare transition. At his first visit, I remember thinking that he wasn’t pushing any program; there was not a bit of pressure. He offered options based on my healthcare and cost requirements. Before my final decision, he made a second visit to satisfy my final questions. As important as making the healthcare decision was, I also realized that with Ryan that I had found a new resource for future healthcare questions. I called him a month ago with a long-term care question. I left the message on his phone. Two days later, apologizing for the delay in response, he called me back while on a vacation to Utah. I said, “Call me when you are back in town.” You rarely find that level of customer care today!
